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Security / Building Policies and Procedures

Covelli Centre staff work diligently to ensure a safe environment for all of our guests and employees. We will take necessary steps to ensure the safety of all who attend the Covelli Centre events. Security personnel reserve the right to determine the method of security checks as deemed prudent and necessary, to include metal detectors, and searches of jackets, clothing and other items upon entry to the center.

What Is Not Permitted Onto Covelli Centre Property

• No laser pointers, air horns, or noise makers.
• Weapons of any type, or other items deemed dangerous by security.
• No large bags, backpacks, or sealed containers (including gifts for entertainers)
• No bottles, cans, flasks, thermoses, or coolers.
• No outside food or beverages. Exceptions are made for medical reasons, or baby food, and small children's snacks.
• No video recorders, audio recorders, or similar electronic devices.
• No professional cameras.
• All non-permitted items must be returned to your vehicle. Covelli Centre will not assume responsibility for these items. Confiscated items will not be returned.

What Is Permitted Onto Covelli Centre Property

• Purses and diaper bags are permitted after security search.
• Binoculars and cell phones are permitted after security search.
• Banners and signs may only be brought into building after authorization from Security, or Marketing Director. Banners and signs may not be hung up, and must be removed after conclusion of event.

Guest Conduct

The following behavior is grounds for eviction from the Covelli Centre. Once evicted from the centre there will be no re-entry. Continued attempts to re-enter after eviction may result in arrest.

• Use of profanity or unacceptable language of any type.
• Possession of illegal or unauthorized items.
• Unacceptable or indecent dress.
• Failure to obey or follow smoking policy.
• Use of illegal substances, or public drunkenness.
• Enter, or attempt to enter any "off limits" areas such as playing surface, stage area, backstage or restroom of opposite sex.
• Participating in a fight.
• Verbally abusing, threatening or intimidating other guests or arena employees.
• Throwing of any objects or projectiles, anywhere in the building.

Camera Policy

Camera policy is determined on an event by event basis by show management. Cameras are permitted at hockey games.

Re-Entry

Covelli Centre has a no re-entry policy. After exiting the building you will not be permitted to return, unless on an emergency basis that was authorized by security.

First Aid

Covelli Centre has a first aid station across from section 203 on the north concourse. EMS staff contracted through Humility of Mary Health Partners is on site for all events, and Ambulance is standing by for transport.

Service Animals

In accordance with Ohio Revised Code section 955.43 trained service dogs assisting guests are welcome inside the building. Dogs must be kept on a leash or harness at all times, and not occupy a seat. If the dog is in training the agency training the dog must have an insurance policy, and produce proof of the policy, protecting the public from injury.

Smoking Policy

In accordance with Chapter 3794 of the Ohio Revised code smoking is prohibited inside the Covelli Centre. Smoking section is located outside building at section 217 on the south concourse.

Solicitation / Vending

No solicitation, collecting of contributions, signatures, vending, or distribution of fliers or other promotional / advertising materials will be permitted anywhere on the premises.

Lost and Found

Lost and found is located at the administration desk. Items can be retrieved Monday-Friday between the hours of 9AM-5PM. Phone number is 330-746-5600. Items lost can be given to any security, usher, or supervisor to be taken to lost and found.

Parking

• No curbside parking around Covelli Centre is permitted, unattended vehicles parked in no parking areas will be towed at owner's expense.
• ADA parking lot is on south side of building. 26 handicap spots are marked as handicapped only, and this policy is strictly enforced. In the event of a large amount of handicapped patrons an additional section directly behind the marked handicapped area is opened up for an additional 26 spaces.
• Passenger drop off and pick up is at the turn around area outside of the VIP entrance on the west side of the building. At NO time will ANY vehicles be parked in this area.

ATMs

ATMs are located inside the front entrance, and at smoking section (217)

Doors / Opening Time

Doors open 1 hour before the start of the show, unless specifically requested by the show. Doors can be delayed by the show until they are prepared to accommodate the public.

ADA Seating & Accessibility Details

Please contact a Covelli Centre representative for further help with your ticket purchase.* Advance ticket purchase may be required.

*Box office information is subject to change.
Telephone Number: 330-746-5600

The Covelli Centre is an ADA friendly building; it is accessible and comfortable to accommodate your special needs. To better accommodate your needs, Covelli Centre has requested that all special seating accommodations be solicited only through their representatives.

• Automatic doors are located at each entrance to the Covelli Centre.
• Wheelchairs are available for customers use, they can be found at the VIP entrance, but we cannot reserve wheelchairs in advance. If a guest requires a wheelchair it would be advisable to provide your own as the Covelli Centre cannot guarantee the availability of a wheelchair.
• Each of the 6 men's and 8 women's restrooms as well as the 2 unisex/family restrooms on the main floor are handicap accessible. The Suites level has an additional 6 handicap accessible restrooms.
• Each of the restrooms is displayed in Braille.
• Water fountains throughout the building are wheelchair height accessible.
• Handicap seating is located at section 204, and at 218. Both sections have ramps and can accommodate a companion. In addition to these areas we provide a row of seating above the main bowl (section 219-222) row "T" that can accessed via the elevator located at the entrance to the VIP section. Any usher supervisor will be happy to give special needs seating choices if they are available.